Defining the Problem:

 Computerization and digital transformation of workplace is common in Canadian & US workplaces.  This means more and more computers, servers and cloud computing is injected in our dally life. Yet the basic questions remains to be asked, have we paid attention to the issue of maintenance and repair of modern computer infrastructure. The manual mode of IT support is not feasible and economically constraining to be the least.

 As the digital transformation affects every part of business operation, IT maintenance and trouble shooting has remained stuck in  1990s. Typical IT person can handle 10 computers and server and network, yet organization now has 200-500 PCs, Cloud and Servers. Does this means we must have an IT department of 50 people to handle 500 computers.   A strategic analysis of the maintainability  and scalability of Information technology is necessary [10].

In a small and medium organization IT support is at best in a chaotic-fire fighting mode. No one knows what is going on with the computer system till  everything comes to a grinding halt. Quite often to get the system up and running  a hurry, we  often reject healthy parts, since we do not have time to accurately diagnose and replace only the faulty system. With new and Improved Network Management system, that is possible. In IT industry about 40% of hardware replacement  can be avoided if accurate  monitoring can be performed  and  implemented properly.

Designing a  Website That Deliver Results

Key Performance Indicator (KPI) as a Strategy for Business Development Websites and E-commerce

Measuring business performance on the basis of finance alone is flawed. Business performance should include other aspects of the business like:

1.0  Utilization of Assets and Working Capital

2.0 Research and Development and Continuous Learning

3.0 Customer Satisfaction and Customer Development

4.0  Environment and Community- Protection and  Development

5.0 Internal Discipline and Order- Delivery on Time and being Effective

6.0 Employee Satisfaction-  Retention and Skill Based Training

Agile Database Techniques  Effective Strategies for the Agile Software Developer

As a consultant we have worked with object and data professionals, their related technologies, and of course their techniques.  In doing so we have  worked in traditional environments that take a near-serial approach to development as well as more modern environments that take an agile and evolutionary approach to development. Over time I've worked on many different project teams in various roles. Data oriented issues where important, and sometimes even critical to success, on each project.  Although traditional project teams seemed to have a handle on how to deal with data issues the more agile ones often struggled – in part because the data professionals in those organizations preferred to take a serial approach and in part because the object developers didn't appreciate the importance of data-oriented issues. 

Cloud Computing Definition

Cloud Computing relies on sharing of resources to achieve coherence and economies of scale, similar to a utility (like the electricity grid) over a network.[2] At the foundation of cloud computing is the broader concept of converged infrastructure and shared services.

Customer Stories- Kerio Mail  Server Improves Customer Satisfaction

A   large municipal organization was in Email crisis. Its taxpayers were demanding immediate answer to questions they were asking  using smart phone  email.  In many instances, the conversation started over multiple years ago. Answering these questions required looking at the emails over multiple years and in particular searching the email database over multiple user computers.

To make the matter worse- many times emails were dispersed over 50 different computer mailboxes in multiple buildings.

Internet Security  and Threat Mitigation at a Food  Industry

 Customer Profile

  A commercial food processing company in Canada with various ware houses is in the business of frozen food storage and delivery. The company has been in operation for 30 years. Quality of service and reliability to incoming and outgoing customers are  of paramount importance. The company had built the business on quality of service and reliability. The very existence of the company was at stake at one day.