Business Process Re-engineering (BPR) Definition
Business process re-engineering (BPR) is the "fundamental rethinking and radical redesign of business processes aimed at achieving radical improvements in essential contemporary measures of performance, such as cost, quality, service and speed" (Hammer and Champy, 1993).
1.0 Reengineering the Corporation: Hammar and Champy
2.0 Competitive Advantage- Porter
3.0 Competitive Strategy- Porter
4.0 Business Process Modeling- Article Link
5.0 Business value of Managed Service- Article Link